Everything
on your mind.
24 questions under 6 topics. If you can't find your answer, write to us from the app.
General
What exactly does Poki do?
It learns your brand from your website and logo; builds a one-month content calendar based on the social media strategy you choose; creates the image, video and caption; and, after your approval, posts on Instagram and Facebook at the planned time. On the Pro and Enterprise plans it also manages your ad account by rules.
Which platforms does it post to automatically?
On Instagram and Facebook, content is posted automatically at the planned time. Your TikTok, YouTube and LinkedIn content is prepared to the same quality; you get a reminder at posting time and post it yourself in one tap.
Does my Instagram account type matter?
Yes. Instagram allows automatic posting only for professional accounts (Business or Creator). You can switch a personal account to a professional one in a few steps in Instagram's settings.
Which languages does it support?
Turkish, English, German, French, Spanish, Italian, Portuguese, Russian, Arabic and Japanese. Both the app and the content work in these languages.
Can I manage more than one brand?
With the Enterprise plan you can add unlimited brands; all brands share a single credit pool.
Content
Is content posted without my approval?
At the start, every piece of content comes to you for approval. Once the brand learning score passes 60%, you can turn on posting without approval if you wish. Risky content comes to you for approval in every case.
How does it use my products in content?
You add at least one photo for each product. Your product's own photo is used as the reference during generation, so the content shows exactly your product, not a different one. Price, campaign and featured-product details are also reflected in the copy and the calendar.
How long can videos be?
4, 8 or 16 seconds. 16 seconds can be selected on models that support it; if the model you chose can't produce that length, you're warned before any credits are taken.
Can I edit a video I shot myself?
Yes. You upload a video of up to 16 seconds; AI suggests text, captions and layout, and you edit with text, elements, filters and audio. What you see in the preview is identical to the exported video.
How is risky content blocked?
Every piece of content is checked before it goes live: for banned words, claims that are risky for your industry (e.g. a promise of treatment in health) and a missing call to action. Problem content doesn't go live; it comes to you for approval, with the reason.
Calendar
How far ahead does the calendar plan?
One month. When you change your social media strategy or posting days, the calendar is rebuilt instantly.
When are credits spent?
Calendar content is created 72 hours before posting, and the credits are deducted at that moment. So you don't spend credits in advance for content that is months away.
What happens if I cancel planned content?
If you cancel a generation that is waiting in the queue, your credits are refunded. A job that has already started generating can't be stopped; the result lands in My Drafts, and you can add it to another day if you like.
Do I have to add special days myself?
No. Turkey's special days come to the calendar as suggestions, based on your industry; campaign content starts a few days before the day. No sales language is used on memorial days.
Ads
Will it spend money in my ad account on my behalf?
Budget increases and restarts always require your approval. The monthly cap, the 20% step limit and the 72-hour rule apply in every mode; the emergency stop is always at hand.
Which ad platforms does it work with?
Meta (Instagram and Facebook ads) and Google Ads.
Which plans include ad management?
Ad analysis and budget management are available on the Pro and Enterprise plans.
Can I try it without spending real money?
Yes. You can set up your budget plan and use simulation to see in advance how the month will be distributed and how much will go to each product.
Billing and credits
How are credits spent?
Every generation uses credits: an Instagram image starts at 5 credits; for video, the cost depends on the model and length you choose and is shown before generation. If a generation fails, your credits are refunded; your plan credits renew every month.
What happens if I run out of credits?
You can buy an extra credit pack or upgrade your plan. Subscription credits are always cheaper than extra packs.
What's different about yearly billing?
With yearly billing you pay 20% less than the monthly price. Your credits are still added to your account every month.
What currency are prices in?
Prices are in US dollars and exclude VAT. In the store you'll see them in your own currency.
Account and privacy
How do I cancel my subscription and account?
You can cancel your subscription anytime in your App Store or Google Play settings. You can permanently delete your account and data via Settings › Support › Delete my account.
Do I give Poki my social media password?
No. The Instagram and Facebook connection is made through Meta's own login screen; Poki never sees your password and posts only with the permissions you grant. You can remove the connection whenever you like.
Can't find your answer here?
You can write to us directly from Settings › Support in the app.






